Handling Difficult Situations With Compassion

Secondary and Community Care Event: North East and Yorkshire Region

Handling Difficult Situations With Compassion.

This Comprehensive training course has been designed to equip you with the tools, techniques and approach to deal effectively with difficult conversations with compassion, whilst highlighting the importance of looking after your own health and wellbeing at this critical time.

Learning Outcomes

  • Understand what we mean by compassion and the types of difficult situations our NHS colleagues may face
  • Learn how to practice skills and techniques that will support you to handle these difficult situations safely and with compassion
  • Engage with colleagues across your region and learn from shared experiences
  • Hear more about the national health and wellbeing support offers available to you and your colleagues

Why is it important?

This training programme has been commissioned in response to a high number of requests from the NHS colleagues seeking support in handling difficult situations with compassion, particularly those working in non-clinical, frontline, patient-facing NHS staff who are often the first point of contact for patients. This training programme aims to provide you with the skills to handle challenging situations with compassion, whilst also ensuring you feel are able to look after your own wellbeing when needed. It will also provide the assurance of knowing you are not alone, and how you can find additional support available post training and beyond.

Why it's a great opportunity

This is a great opportunity for you to take part in a newly-developed training as it is piloted across the NHS. You will learn new skills, whilst providing a valuable contribution to the national health and wellbeing programme. All delegates will be asked to provide feedback on the course to help evaluate the value of the training.

How to book

Please click 'Book Event' below and choose a date and time from the event schedule. You will be sent an email with your joining instructions on, to add to your calendar.

If you do not receive an email within 10 minutes please check your junk folder. If it is not in in your junk folder it may have been blocked. In this case please get in touch with your helpdesk team.

If you have any other problems making your booking please email NHSCCevents@escalla.co.uk

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Each course is 3 hours


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